FAQ
Answers to the questions we get most about shipping, fitment, returns and pricing. Can’t find yours? Contact us.
Frequently asked questions
How fast do orders ship?
Most in-stock orders leave the distributor warehouse within 1–3 business days. Standard ground delivery in the continental US typically takes 3–7 business days; expedited shipping is 2–3 business days. Oversized items ship LTL freight and we contact you to schedule delivery.
Are these genuine parts?
Yes. Everything we sell is the genuine brand-name part, sourced from the manufacturers’ US distributors, with the full manufacturer warranty.
How do I confirm fitment?
Match the manufacturer part number on the product page against your vehicle’s year, make, model and trim. Listings marked “Fits select…” apply to specific configurations — send us your VIN and the part number and we will verify before you order.
What is your return policy?
Unused, uninstalled parts in original packaging may be returned within 30 days of delivery. A restocking fee of up to 20% may apply depending on the product and supplier, and return shipping is the buyer’s responsibility unless the item was defective, damaged or shipped incorrectly. Contact us with your order number to start a return — we provide the return address and instructions.
Do you sell to shops, fleets and businesses?
Yes. Repeat buyers, shops and fleets can contact us for account pricing and consolidated freight on larger orders.
Where are you located?
DNA Auto LLP is based in Ham Lake, Minnesota. Orders ship from distributor warehouses across the United States, whichever is closest to you.