Commercial account terms
Last updated September 13, 2026. These terms apply to DNA Auto commercial (business) accounts and to every order placed with commercial pricing. Our general terms of service, return policy and privacy policy also apply.
1. Eligibility and approval
Commercial accounts are for businesses that buy vehicle, marine, RV and related parts for resale, installation or fleet use: repair shops, retailers, dealers, body shops, upfitters and fleet operators. You apply with your legal business name, EIN, business address and an authorized contact. We review every application by hand and may approve, decline, or ask for more information at our discretion. Approval may be withdrawn at any time, for example for misuse, non-payment or inaccurate information. The person who applies confirms they are authorized to open an account on the business's behalf and that the information given is accurate.
2. Pricing tiers
Approved accounts are placed in a pricing tier (Trade, Fleet or Dealer). Tier prices are shown on the site when you are signed in. Tiers are based on your purchase volume over the prior calendar quarter and are reviewed at our discretion; we may move an account up or down. Tier pricing is confidential to your business and may not be published or shared. Prices, tiers and discounts may change without notice; the price shown at the time an order is placed is the price that applies. Tier pricing does not combine with promotional codes or other discounts unless we say so.
3. Bulk-price requests
You may ask for a price on a specific quantity of a product. A bulk price we send you is an offer for that quantity, valid until the date stated (or 14 days if none is stated), subject to availability, and may not be combined with tier pricing or other offers.
4. Sales tax and exemption
We collect sales tax as required by law. If your business is buying for resale or is otherwise exempt, we can invoice without sales tax only after we have a copy of a valid, properly completed resale or exemption certificate on file for the ship-to state. Until then tax is charged. You are responsible for the accuracy and validity of any certificate you provide and for any tax, penalty or interest that results from an invalid exemption claim.
5. Shipping
Approved accounts pay a flat shipping rate of $12.50 per order for standard parcel shipments within the contiguous United States. Items that must ship by LTL freight because of their weight or size, and shipments to Alaska, Hawaii or outside the United States, are excluded from the flat rate and are quoted before shipping. Carrier accessorial charges (for example residential delivery, lift-gate, limited access, address corrections, oversize or additional-handling surcharges) are billed at cost. Orders normally ship from the closest warehouse with stock and may arrive in more than one shipment.
6. Orders and payment
Commercial orders are paid at checkout unless we have agreed to other terms in writing. A purchase-order number you enter is printed on the invoice for your convenience. We may cancel or limit any order, including for pricing or stock errors, and will refund any amount paid for a cancelled order.
7. Returns, warranty and fitment
Our standard return policy applies to commercial orders. Parts that were installed, used, or that are special-ordered may not be returnable. Manufacturer warranties are provided by the manufacturer. Vehicle fitment information is provided as a convenience; you are responsible for confirming that a part is correct for the vehicle before installation.
8. Account use
Your login is for your business only. Keep it secure and tell us if you believe it has been used without authorization. You agree not to resell tier-priced products in violation of a manufacturer's pricing or distribution policy that we are required to follow.
9. Changes
We may update these terms by posting a new version on this page. Continued use of the account after a change means you accept the updated terms.
Questions: use the contact page and mention your business name.